Tuesday, August 22, 2023
Short-Term Rental Report

Vrbo Refund Reversal in Maui Was an Exception

  • Vrbo shifts refund policy for Maui wildfires but not for Hurricane Hilary; host policies determine refunds.
  • Selina’s stock price drops 41% after employee share trading unlock, then rebounds 9.3%.
  • Booking.com faces payment delays, grows Indian short-term rentals; verifies listings through video checks.

Vrbo reversed its longstanding guest-refund policy for the wildfires in Maui – for the first time, guests would be entitled to full refunds. But that won’t be the case with Hurricane/Tropical Storm Hilary, which this week ripped through Baja California, Mexico, and then turned to Southern California and elsewhere in the U.S. Southwest. A Vrbo […]